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220-1002 Dumps

220-1002 Real Exam Dumps Questions and answers 121-130

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Question No.121

Which of the following BEST describes the purpose of an ESD mat?

  1. Protects against accidental static discharge

  2. Protects against dust/dirt contamination

  3. Protects against accidental scratches

  4. Protects against accidental water damage

Correct Answer: A

Question No.122

A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the malware are:

image

Two 1GHz CPUs

image

image

2GB of memory 15GB hard drive

image

800×600 screen resolution

Which of the following should the technician do to resolve the problem?

  1. Increase the number of CPUs

  2. Increase the amount of memory

  3. Increase the amount of hard drive space

  4. Increase the screen resolution

Correct Answer: C

Question No.123

A user#39;s computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive with another computer. The scan does not identify any viruses Which of the following is MOST likely the problem?

  1. Rootkit

  2. Zero-day malware

  3. Rogue antivirus

  4. Old virus definitions

Correct Answer: D

Question No.124

A technician is working on a virtual server migration project. The technician has already completed the SOW; however, the servers will not work without a critical network configuration that was missed in the original SOW. The technician needs to make the adjustments quickly. Which of the following best practice processes should the technician perform NEXT?

  1. Obtain end-user acceptance for the proposed changes and submit a change plan for additional work.

  2. Submit the changes to the change board for approval.

  3. Notify the change team of the changes needed and perform the changes.

  4. Escalate to stakeholders and obtain override approval for out-of-scope changes.

  5. Document the changes and perform the work.

Correct Answer: E

Question No.125

A network administrator recently learned users have been accessing websites that are restricted based on content by the firewall. To prevent users from circumventing the firewall rules, which of the following Windows settings should the administrator locks to prevent them from being changed?

  1. Default gateway

  2. Proxy server

  3. WINS server

  4. DHCP settings

Correct Answer: B

Question No.126

Which of the following installation methods will allow a technician to resolve issues that may arise while the installation is being performed?

  1. Unattended installation

  2. Remote installation

  3. Repair installation

  4. Image deployment installation

Correct Answer: D

Question No.127

Which of the following operating systems utilizes the web browser named Edge, replacing its older browser software?

  1. Windows 7

  2. Windows 8

  3. Windows 8.1

  4. Windows 10

Correct Answer: D

Question No.128

While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints the user needs a quick way to install and access the program. Which of the following is the BEST option given the solution?

  1. Install to a network drive

  2. Install to a USB drive

  3. Install to a DVD-RW

  4. Install to a security internal_HDD

Correct Answer: A

Question No.129

Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested. Which of the following should the technician do?

  1. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot

  2. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one

  3. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time

  4. Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved

Correct Answer: C

Question No.130

A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connections and ensure that employees cannot access applications or personal emails. Which of the following would the technician MOST likely configure on the new network device to accommodate this SOHO user#39;s request? (Select TWO).

  1. MAC filtering

  2. Default SSID

  3. Radio power levels

  4. Content filtering

  5. Physical security

Correct Answer: DE

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